Please find below all our most recent GP Publication Reports

GP Publication of Earnings 2024

GP Publication of Earnings 2023

The Ingham Practice places a high level of importance on Infection Prevention and Control (IPaC).  In addition to offering General Practice Services, our practice also provides a Minor Surgery Service. Ensuring effective IPaC measures is crucial for the wellbeing of patients seeking both Primary Care Services and Minor Surgery Service. We are committed to minimising the risk of infection and maintaining a safe working environment for the benefit of our patients, staff, and other members of the public.

The Ingham Practice – Infection Prevention and Control Annual Statement

The Ingham Practice is a rural Dispensing GP Practice located in Ingham and serving the surrounding villages.  The Practice is one of the smallest in our area, which enables us to maintain a traditional and personal relationship with our patients.  We take pride in providing the widest primary care health services.  We are a dispensing Practice and we dispense medication to almost 99% of our patients.  The Practice is fortunate to have modern, spacious, purpose-built premises with excellent facilities, including two minor surgery suites.

The Practice offers a full range of enhanced primary care services, including child health surveillance, maternity services, family planning clinics, travel and health clinics and a wide range of minor surgery procedures.  In addition, the Practice provides services under the IMP Federation.

Our excellent team consists of Dr Sultan (Senior GP), Dr Asas, Dr Ahmed, Dr Patton, Dr Elaraby and part time Locum GPs. In addition, the Ingham Practice team is made up of Practice Nurses, Healthcare Assistants, qualified Dispensers and Dispensary Assistants, Receptionists, Secretaries, Administrators and Management Team Members.

All staff members share the same view, which is to provide high quality primary care with the best possible customer service levels by maintaining strict policies and adhering to the NHS guidelines.  The vision of the Practice, which is well known to all staff members, is to provide this high-quality service to all patients at all times.  Although patients are our customers, they are a unique type of customer.  They approach the Practice to discuss matters relating to their health.  Therefore, they should be treated with a special level of care to ensure that their needs and expectations are met in the best possible and most convenient way.

The Practice is committed to:

• Providing a friendly, open and confidential service to all patients who attend our Practice.
• Providing a convenient service with good parking, a clean environment and pleasant surroundings.
• Providing good clinical and nursing care and timely (acute and repeat) dispensing of medication.
• Ensuring that patients are seen without unnecessary delay and that emergencies are given priority.
• Treating all patients equally with dignity and respect.
• Serving patients with courtesy whether face-to-face, in their home or on the telephone.
• Supporting patients in maintaining a healthy lifestyle and providing sufficient information to help them with their choices.
• Involving patients in their treatment and management care plan so that appropriate choices are made for them.
• Ensuring that communication with patients, their families and carers has been handled in the most professional and appropriate way.
• Keeping patients informed of our services, their rights and any other information which directly relates to them.
• Maintaining high standards and knowledge by staff attending regular training sessions and keeping up to date with NHS changes and guidelines.
• Monitoring and improving our systems to ensure that the Practice activities are conducted in the best possible way.
• Maintaining an effective and constructive Practice complaints procedure.
• Maintaining an open relationship with all patients so that they are listened to, which enables them to raise their issues or problems and share their views.
• Welcoming and considering suggestions from all patients on our services, to ensure that patients’ voices are heard.

Practice Leaflet

Comprehensive Practice Leaflets are available from the Reception desk.  If you require any further information, please do not hesitate to ask a member of the Practice Team.

Surgery Premises

Our surgery building is welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled.

Changes to Practice Arrangements

When changes are introduced to Practice arrangements that affect patients, we will ensure that these are clearly explained, by means of the Practice website (www.theinghampractice.co.uk), waiting room notice board or individual leaflets, giving as much notice as practicable.

Teaching Practice

We are a Teaching Practice. Patient queries may be managed by one of our GP Registrars who are qualified doctors operating under Dr Sultan’s supervision.

We host medical students from the University of Lincoln who observe and learn only.

Patients will be advised and consent obtained if a medical student will be present in their consultation.

Repeat Prescriptions

Dispensary activities are completed adhering to the Dispensary Services Quality Scheme in accordance with our Dispensary Standard Operating Procedures.  These procedures are strictly followed by the Dispensary team.  They are reviewed regularly to ensure safe, secure and efficient systems are in place and best customer service levels are provided.  Repeat NHS and private prescriptions received at the Dispensary are handled in a timely fashion and within the required time period of 48 hours.  Comprehensive Dispensary Leaflets are available from the Dispensary hatch and Reception desk.

Referrals

• Urgent referrals to other health and social care agencies will be made if necessary on the same day or within one working day of the patient consultation.
• Where requested, our GPs will refer you to a private health care provider.
• We will normally process non-urgent referrals within five working days of the patient consultation dependent on the GP’s instructions.

Test Results

If you require test results please ring the main Practice number, after 2.00 pm if possible, and ask to speak with a Nurse.  Reception staff are not authorised to give results.  If the Nurse is not available your request will be passed to a Clinician who will return your call.

Transfer of Medical Records

The Practice will endeavour to dispatch any medical record required by the Health Authority within seven working days or same day if the request is urgent.

Privacy and Confidentiality

Confidentiality is of the utmost importance and must be maintained at all times.  This applies to whether a member of staff is at work or not.  Therefore, confidentiality forms a major part of the staff contract of employment within the Practice.  Under the Data Protection Act 1998 patients’ medical records are confidential and will not be discussed with anyone without the patient’s permission and written consent.   Patients have the right to view their medical records under the Act.

AskMyGP Service

The Practice offers an appointment service via AskMyGP.  AskMyGP Service is NOT for life threatening emergencies.  It enables patients to be more in control and avoid unnecessary visits to the Practice.  We aim to respond to patients’ requests between the Practice’s opening times and 2.00 pm Monday to Friday.

Home Visits

If you require a home visit, try to ring the main Practice number before 10.00 am.  The GP will be happy to visit those patients too ill or infirm to attend the Practice.  We would appreciate that you make every effort to attend the Practice where possible.

Federated Work

The Ingham Practice is a member of IMP Federation and can offer extended hours appointments for pre-bookable non-urgent appointments only. Patients may need to travel to another local GP practice and may not necessarily see their own GP.

Out of Hours Service

Patients are advised to call the main Practice number to obtain information on how to access the Out of Hours Service.

Waiting Times

• Clinics will normally start on time.
• During pre-booked appointment clinics, we expect patients to be seen without undue delay. In the event of any delay, we will inform patients and offer an explanation.
• When a GP is called away on an emergency, we will inform the patients and keep them updated until they are seen or support them to re-book an alternative appointment.

To work effectively and efficiently we need patients’ co-operation. Therefore, we expect our patients to:

• Be punctual and attend all appointments made with us or cancel/re-arrange as necessary in plenty of time.
• Make separate appointments if more than one member of the family needs to be seen or if there are several problems to discuss with the GP.
• Use the check in screen on arrival. Reception staff will assist if necessary.
• Respond in a positive way to questions asked by Reception staff. This will enable them to book the appropriate appointment for you.
• Only request a home visit if housebound due to illness or are disabled.
• Make non-urgent enquiries later in the day if possible. Our phone lines are very busy in the mornings.
• Be patient and bear with us when running late. The delay may be due to another patient requiring additional time or if we are dealing with an emergency.
• Use our service responsibly and do not expect immediate treatment for non-urgent or routine conditions.
• Allow 48 hours – the required time – for processing of repeat prescription requests. Please do not pressure Dispensary staff to process unauthorised medication requests.
• Appreciate the doctor’s time when requesting insurance/medical reports, health questionnaires and similar types of services.
• Keep us informed of any changes to name, address and telephone number immediately to ensure that we always have the correct contact details.
• Treat us with respect. Staff members are prepared to serve patients to the best of their ability.  We ask for the same courtesy to all our staff in return.

Violence against our staff or other members of the public will not be tolerated at the Ingham Practice whether face to face or over the telephone. 

You and Your General Practice

We know that getting the right help from your GP practice can sometimes feel a little confusing. That’s why we wanted to share a new guide from the NHS called ‘You and Your General Practice’.

Find out more about You and Your General Practice

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters

Download a copy of the patient leaflet